RE: [great help example for a web-based app]

Subject: RE: [great help example for a web-based app]
From: "Erika Yanovich" <ERIKA_y -at- rad -dot- co -dot- il>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 22 Oct 2002 10:21:38 +0200


It often happens to me as well that I don't respond because I assume the person got off-line replies. From now on I will assume much less.

I use bank and utility sites, but I don't consider their help good. Also, some of these sites let you enter only if you are a registered user. Nevertheless, your response brings me one step closer to the answer. As I need to define the help of an Extranet app (for staff worldwide and authorized business partners), the remaining question is whether Extranet app users expect an amzon-type help or a traditional one.
Erika



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