RE: These users have us stumped!

Subject: RE: These users have us stumped!
From: Jim Shaeffer <jims -at- spsi -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 23 Oct 2002 14:03:46 -0400

Back when I taught Macintosh computing skills, Apple had
a great interactive tutorial that took people through the

Windows has Solitaire. Require users to play it for a few
hours before they see your software. That will handle 80%
of what users need. (I'm serious!)

Other 3rd party training and tutoring aids are available.
Recommend them.

As you may be able to tell, I avoid documenting Windows or
any other software that we do not produce in house. (The
in-house stuff is crazy-making enough.)

Jim Shaeffer (jims -at- spsi -dot- com)

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