RE: Dumb warnings

Subject: RE: Dumb warnings
From: "Earl Cooley" <shiva -at- io -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 31 Oct 2002 11:47:10 -0600

John Posada wrote:
> You know the ones that drive me NUTS?
> Phone support that tells you that the solution to not being able
> to connect to the internet can be found on their web page.

The next line in the support script should then be "Would you
like me to fax that to you, or shall I walk you through the
procedure?" Then the fun starts when the customer admits that
they don't have access to a fax and they're talking on the
phone line they have to use for the computer. heh.

Also, one is fortunate if they don't happen to
be calling support on a cell phone with just a few minutes
left on the battery....

e=sc^ (shiva -at- io -dot- com) Earl Cooley III

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RE: Dumb warnings: From: John Posada

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