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> They settled on three products. They had one of the institute's test engineers assemble them and also had a non-technical person assemble them. Not surprisingly they concluded that some products have better instructions than other products, yada yada.
> What I found most interesting, though, was their experience with an Ikea product. Ikea generally gets high marks--especially on techwr-l--for their completely language-neutral (i.e., wordless), step-by-step diagrams. The evaluators, though, were not happy with this approach at all.
>
The best comment I ever heard on the subject was made by Grouco Marks
when he heard that an item could be assembled by a 10 year old child.
"Quick, get me a 10 year old child."
--
Peter
- a chrono- logically experienced citizen
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