My TECHWR-L | Articles | Community | About TECHWR-L

[Author Prev][Author Next][Thread Prev][Thread Next]
[Author Index (this month)][Thread Index (this month)][Top of Archive]

Re: Hackos' minimalism seminar -- some insights

Subject: Re: Hackos' minimalism seminar -- some insights
From: Jan Henning <henning -at- r-l -dot- de>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 2 Dec 2002 15:26:46 +0100


If companies don't
want to spend money on user analysis, and if the user isn't interested
in being analysed in the first place, then what can you do?

One way to learn more about your users when you have no budget and no pet users: Try talking to tech support. Of course, this has some shortcomings:

- You cannot do it for a first release.

- You learn only about the problems, not necessarily about the goals users have in using the product.

Still, it may be better than just guessing about your users.

Regards
Jan Henning

--------------------------------------------------------------------
Jan Henning
ROSEMANN & LAURIDSEN GMBH
Am Schlossberg 14, D-82547 Eurasburg, Germany

Phone: +49 700 0200 0700, Fax: +49 8179 9307-12
E-Mail: henning -at- r-l -dot- de, Web: www.r-l.de
--------------------------------------------------------------------



^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Order RoboHelp X3 in December and receive $100 mail in rebate, FREE WebHelp
Merge Module and the new RoboPDF - add powerful PDF output functionality
to RoboHelp X3. Order online today at http://www.ehelp.com/techwr-l

Check out SnagIt - The Screen Capture Standard!
Download a free 30-day trial from http://www.techsmith.com/rdr/txt/twr
Find out what all the other tech writers, including Dan, already know!

---
You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit
http://www.raycomm.com/techwhirl/ for more resources and info.

References:
RE: Hackos' minimalism seminar -- some insights: From: Thomas Eagles

Previous by Author: Re: Hackos' minimalism seminar -- some insights
Next by Author: Re: doc'ing the docs (was RE: Hackos' minimalism seminar -- some insights)
Previous by Thread: RE: Hackos' minimalism seminar -- some insights
Next by Thread: RE: Hackos' minimalism seminar -- some insights

[Top of Archive] | [Author Index (this month)] | [Thread Index (this month)]