Re: A "new understanding" about tech pubs

Subject: Re: A "new understanding" about tech pubs
From: Bruce Byfield <bbyfield -at- axionet -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Sat, 07 Dec 2002 19:02:31 -0800

Andrew Plato wrote:

Pleasing the "user" is not always the primary goal documentation. A good doc
set can also be a good sales tool. It proves that the organization has a handle
on their own technology.

Definitely - and not just when dealing with other businesses, either. One of my proudest moments as a tech-writer came when a company's survey of purchasers for a retail product revealed that the manual I wrote was the reason for two-thirds of the sales.

Bruce Byfield bbyfield -at- axionet -dot- com 604.421.7177

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A "new understanding" about tech pubs: From: Andrew Plato

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