RE: Bouncing Reality Checks

Subject: RE: Bouncing Reality Checks
From: LDurway -at- pav -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 9 Dec 2002 12:07:47 -0600

> > THE Subject Matter Expert on this particular capability
> > asked, "Do we want this documentation to be 100% accurate?
> > Or is pretty close good enough for our needs?" It seems
> > that he was concerned with whether or not he actually needed
> > to review the documentation...
> I'd tell him I tested it and it's already 100% accurate.
> Mike O.

Ask him if his code is 100% bug free.

Back at one of my previous jobs, the Director of Pubs came down
from Boston to visit us at our remote R&D shop. He gave a talk
to R&D, QA, and everyone about what our group was all about and
how he saw our role, etc. One of his pronouncements was that
manuals had to be only 90% correct. The head of QA, who was one
of the sharpest and most thorough people I ever worked with,
wrote up a long list of situations that demonstrated 90% quality:

Your car fails to start every 4 days.
100(?) words misspelled on every page of the newspaper.
Your paycheck is off by 10%.
Several thousand people die in airline crashes every day.
Out of every 12-pack of sodas, at least one can contains a roach.
and so on.

As we used to say (referring to operating system bugs), a one-in-a-
million bug happens four times a second....


Order RoboHelp X3 in December and receive $100 mail in rebate, FREE WebHelp
Merge Module and the new RoboPDF - add powerful PDF output functionality
to RoboHelp X3. Order online today at

Check out SnagIt - The Screen Capture Standard!
Download a free 30-day trial from
Find out what all the other tech writers, including Dan, already know!

You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.


Previous by Author: RE: Golden Bull Awards
Next by Author: RE: RE: encouraging learning by experimentation?
Previous by Thread: RE: Bouncing Reality Checks
Next by Thread: Re: Bouncing Reality Checks

What this post helpful? Share it with friends and colleagues:

Sponsored Ads