RE: Frame 6 crashes when importing file

Subject: RE: Frame 6 crashes when importing file
From: Matthew Horn <mhorn -at- macromedia -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 10 Dec 2002 09:02:16 -0500


Is this happening only in one particular *Frame* file or in all Frame files for all imported graphics? If it's isolated to one Frame file, then that Frame doc is probably corrupt. Try saving it as a MIF and then opening it up again as a MIF. Sometimes this clears up minor corruptions.

Beyond that, you might also check the file permissions to make sure you have rights to both the graphics and the frame file. I assume you aren't referencing an image on a shared drive that might not be accessible all the time, too.


Matthew Horn
Sr. Technical Writer
< m a c r o m e d i a >

> -----Original Message-----
> From: Kane, Beth [mailto:Beth -dot- Kane -at- ncslearn -dot- com]
> Sent: Monday, December 09, 2002 5:17 PM
> Subject: Frame 6 crashes when importing file
> I've exhausted all the free support options, trying to find
> an answer to
> this. Maybe one of you has been through it. Every time I try
> to import a
> file (a screen capture into a manual), the program suddenly
> crashes. Poof --
> FrameMaker is gone.
> It's Frame 6 for Windows. I'm running Windows 2000.
> How I did it: I used File > Import > File (select import by
> ref, and select
> filename) > OK -- then crash.
> I just tried it again, and this time I got a "serious error"
> message. It
> happened 5 times before without generating any message. Any
> ideas what's up?
> Thanks,

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