Re: perception of user experience levels

Subject: Re: perception of user experience levels
From: Pat Anderson <panders -at- aw -dot- sgi -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 10 Dec 2002 11:19:57 -0500


At 10:26 AM 12/10/2002 , Sean wrote:
>
>
>Lately, I've been noticing that some of the SMEs I work with assume our
>clients are experienced users who, if they're worth what they're getting
>paid, should already understand many of the intricacies of our product. Our
>trainers say that many of our users have never used a computer before. I
>find this contradiction interesting, if not annoying when I'm trying to get
>information from the SMEs.
>
>Anyone else run into this contradiction?

Sounds straight forward...
Your SMEs are dealing with existing customers, and probably long-time
customers who have built up good relations with the company over years. So
they're really familiar with the product.

These are not the people who will come in for the introductory courses that
the trainers are seeing...
I don't find it a contradiction, just a mistaken assumption about the
homogeneity of an audience.

...pat.


Pat Anderson
StudioTools Documentation Manager
Alias|Wavefront, a Silicon Graphics company
panders -at- aw -dot- sgi -dot- com


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References:
perception of user experience levels: From: Sean Hower

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