RE: perception of user experience levels

Subject: RE: perception of user experience levels
From: "Carey Jennifer (Cry)" <jennifer -dot- carey -at- cdi -dot- cerberus -dot- ch>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 10 Dec 2002 17:23:57 +0100


Very insightful. Again, a question of assumptions. I think Rob's point about
site visits is exactly right. Too bad it's so difficult to do.

-----Original Message-----
From: Pat Anderson [mailto:panders -at- aw -dot- sgi -dot- com]
Sent: martedi 10 dicembre 2002 17.20


Sounds straight forward...
Your SMEs are dealing with existing customers, and probably long-time
customers who have built up good relations with the company over years. So
they're really familiar with the product.

These are not the people who will come in for the introductory courses that
the trainers are seeing...
I don't find it a contradiction, just a mistaken assumption about the
homogeneity of an audience.

...pat.



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