RE: Online or print for SDK material?

Subject: RE: Online or print for SDK material?
From: "Sean Brierley" <sbri -at- haestad -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 30 Dec 2002 16:17:39 -0500


If your product is subject to change, patches, updates, and is generally
not long-haul stable, ship only online documentation that can be updated
by a download or as part of a product patch.

Otherwise, if the SDK is going to be stable for a good while, and noting
that your user base doesn't have a strong opinion, then ship only the
online stuff. Firstly, SDK folks are likely to be more comfortable with
online docs than most populations. Secondly, see if they scream, and if
so, how loud, before re-evaluating the need for print. And, if the wheel
don't squeak, don't grease it.

Cheers,

Sean

-----------------------------------------
Sean Brierley
Software Documentation Specialist
Haestad Methods
http://www.haestad.com
203-805-0572 (voice)
203-597-1488 (fax)

-----Original Message-----
From: Stevenson, Rebecca [mailto:Rebecca -dot- Stevenson -at- workscape -dot- com]

We're going to be doing our first SDK shortly. I'm going to try to pry a
preference out of the part of our user base we have access to, but
they're not the most communicative bunch. While I gird for the struggle,
I was wondering if anyone here had experience that would back up or
destroy my gut feeling that users of this material will primarily do so
online? Lots of reference stuff, code samples, the kitchen sink....

In either case I would like to provide both formats but there may be
design considerations that get more thought given one vs. the other.

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