On-Line Help Facilities Vs Hard Copy

Subject: On-Line Help Facilities Vs Hard Copy
From: Rachael Leyba <lrjleyba -at- mindspring -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Sat, 11 Jan 2003 21:04:37 -0600


Help!

I'm writing a final paper for school and I need some statistics that emphasize the cost savings (soft or hard dollar) of investing in a good help facility for customized software. As you probably know, for the really complex systems, on-line help can take up a big chunk of the development budget and it's usually the first thing to get nixed.
Does anyone know of any studies, statistics, white papers, research papers or anything out there that I can refer to? I've tried RoboHelp community and searched through the labyrinth at Microsoft's site. I must be using the wrong key words for my search because I can't find anything. Even if you don't know of any studies, key word and search string suggestions would be greatly appreciated.

I just can't believe that this information is buried out there somewhere.

Thanks

Rachael Leyba



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