RE: Are you using personas? (take II)

[Jim Shaeffer <jims -at- spsi -dot- com>]

You're lucky, Alan. According to the informal polls of 
this list, most of us don't interact with any actual users 
of the products we document or with consumers of our  
documents. We are always working at some level of 
abstraction. In this case, a fictional person(a) would 
seem to be better than no person. 
Luckily, as Geoff pointed out, the universe of users 
collapses nicely when the user can be defined as anyone 
who just wants to print a document.  

Jim Shaeffer (jims -at- spsi -dot- com)

> ----Snip of Original Message-----
> From: Miller, Alan [mailto:Alan -dot- Miller -at- prometric -dot- com]
>  
> Nope. I don't make up a person. I pick out one I know will be 
> using the product and consistently asks dumb questions, and 
> write to him/her/it. (Our prodicts are for in-house use and I 
> personally know most of the users.) 

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