Re: a question about writing instructions

[Beth Agnew <Beth -dot- Agnew -at- senecac -dot- on -dot- ca>]

I've seen this sort of thing a number of times in various companies for 
which I consulted. They just have outdated practices regarding technical 
communication. You can help bring them into the 21st century by showing 
them the difference between their current style and what we now 
recommend for task-based documentation. The STC conference proceedings, 
Techwr-l archives, and information from various usability sites should 
be good resources for illustrating current thought on best practices, 
and why these methods make documentation easier to read and understand.
--Beth

--
Beth Agnew
Professor, Technical Communication
Seneca College of Applied Arts & Technology
Toronto, Ontario
416.491.5050 x3133
beth -dot- agnew -at- senecac -dot- on -dot- ca




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