RE: Try selling the sizzle of what you do.

Subject: RE: Try selling the sizzle of what you do.
From: "Sue Ahrenhold" <SAhrenhold -at- IpdSolution -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 18 Feb 2003 13:24:58 -0500

>>>Always how it currently works.

Well, the way it will work when the product goes out the door. If I know that there is a bug report, and that it is assigned to a programmer who is going to fix it next week, and that the product will not be released until the product works the way I have documented it, why should I change the documentation so that it reflects the incorrect behavior, and then change it next week to reflect the correct behavior.

>>>Had a product manager that wanted me to change the online help system I did
>>>for a product. I'd written how to accomplish something, but it took WAY more
>>>steps than it should have and was basically a workaround. If the user did it
>>>the way they SHOULD have, the feature would not have had to do
>>>with importing a prior dataset after an upgrade.

Ah, yes, but this is a design issue, and wasn't what I was referring to when I pulled this thread out.

I would do exactly what you did here, but I'm not going to spend any time putting bugs that are on our plate to fix into the documentation.


Buy or upgrade to RoboHelp X3 today and receive the WebHelp
Merge Module for FREE ($299 value). RoboHelp X3's all-new
features include conditional text, completely re-engineered
printed documentation output, Context-sensitive Help Toolkit,
single-source layouts, and more!
Order online today at

You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.


Previous by Author: Documenting the way software actually works WAS: Try selling the sizzle of what you do.
Next by Author: RE: Having a Life Re: Educational areas to pursue
Previous by Thread: Testers was Re: Try selling the sizzle of what you do.
Next by Thread: Re: Try selling the sizzle of what you do.

What this post helpful? Share it with friends and colleagues:

Sponsored Ads