software support websites?

Subject: software support websites?
From: "Scanlon, Judith" <JScanlon -at- MSA -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 3 Mar 2003 12:35:49 -0500

Just an informal survey:
How many readers currently work for a software firm that offers customer
support via the web?
If so, approximately how many staff or man hours does your organization
dedicate to this website?

Judith A. Scanlon
Sr. Technical Writer
Management Science Associates
jscanlon -at- msa -dot- com


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