Smarter person than me - shifted slightly

Subject: Smarter person than me - shifted slightly
From: "Sharon Burton-Hardin" <sharon -at- anthrobytes -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 12 Mar 2003 12:04:08 -0800

One of the hardest things for a contractor to learn - and it took me about 5
years to really get this - is that the customer is not always right, but
they have a right to get what they are paying for. And when they define what
they want to pay for, they need to get that. Even if they are wrong. (I am
not saying our client is wrong here, there are things that are driving these
decisions that I cannot impact so I won't even quarrel with them.)

Contractors have an obligation to point out the possible or likely problems
if decision A is made but if the client says, Nope, we like this decision
and that is what we want, then that is what they need to get.

My job is to make the best of what the client wants and to mitigate as many
problems as I can, given what they are paying for.

This is VERY hard to get when you are fresh faced and shiny. It is sometimes
very hard to watch a company make not good decisions that you know are going
to bite them, but we have an obligation to provide the best we can possibly
do, even when it is not what WE think should be done.


Sharon Burton-Hardin
CEO, Anthrobytes Consulting

-----Original Message-----
From: bounce-techwr-l-71429 -at- lists -dot- raycomm -dot- com
[mailto:bounce-techwr-l-71429 -at- lists -dot- raycomm -dot- com]On Behalf Of Dick
Sent: Wednesday, March 12, 2003 11:49 AM
Subject: Re: Need a smarter person than me

Anthony Davey <ant -at- ant-davey -dot- com> wrote:

>You realise, of course, that when this document is printed and turns out
>to be totally illegible, because of all the things your client insisted
>on, it's still going to be your fault.


What you say is true. But the client could also be correct in that instance.
Sharon has taken on quite a challenge, and the client is certainly being
unreasonable. However, what we have here is a design challenge.

This is a bit far afield for someone whose specialty is shaping prose to
communicate technical information gracefully, and it really calls for
someone with a fair amount of typographical expertise. But it is the kind of
challenge book designers face all the time. There is no reason the result
needs to be illegible or even ugly. Yes, something's got to give--white
space, point size, whatever--and the STC contest judges will never see the
original specifications, so they probably won't give it a design award even
if it deserves one. But the purpose of _design_ is to fit a solution within
the imposed constraints.

Good luck, Sharon.



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Re: Need a smarter person than me: From: Dick Margulis

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