Usability ROI

Subject: Usability ROI
From: "McKinney, Suzanne" <smckinney -at- microstrategy -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 13 Mar 2003 16:58:01 -0500


Do any of you deal with usability (of interfaces, online help, and the like)
at your company? I'm very interested in promoting usability but I need some
hard facts and evidence as to how it helps the bottom line. My company used
to pay more attention to this, but it seems that we really don't have anyone
dealing with this full-time.

Thanks.
Sue McKinney
MicroStrategy, Inc.


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