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Thanks so much to everyone who responded. I will pursue trade-publication
review of our training materials.
Check Point Software Technologies, Ltd.
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From: bounce-techwr-l-115068 -at- lists -dot- raycomm -dot- com
[mailto:bounce-techwr-l-115068 -at- lists -dot- raycomm -dot- com]On Behalf Of Andrew
Sent: Tuesday, April 01, 2003 1:01 PM
Subject: Re: INDUSTRY COMPETITIONS
"John Posada" wrote...
> However, since Check Point Software Technologies is in the internet
> biz (I even checked out your web site), of what value is it to the company
> (and documentation department) to claim documentation awards?
I can speak uniquely to that. I wrote security documentation that won
The largest problem with most technical writing contests, particularly the
ones, is that they are based almost exclusively on layout and look and feel.
There is no analysis (or minimal) analysis of the content. This makes any
in those contests almost meaningless.
I would reccommend that Anna use reviews of their products as a yardstick
documentation quality. Normally, if documentation is mentioned at all in a
review, it is either praised (rare) or slammed. If a technical auditing team
praises the documentation, that means it did an excellent job of explaining
technology. That is the best contest you can win. Its an honest, real-world
evaluation of the docs by folks that are really using the products.
My suggestion is similar to John's...get some trade magazines like
Security or eWeek to review your products. Specifically ask them to review
documentation, if possible. Then pay close attention to the areas of the
products they mention as confusing or poorly designed. This is an area you
might want to improve in the docs.
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