Effectiveness of "Was this useful" forms

Subject: Effectiveness of "Was this useful" forms
From: "Eric J. Ray" <ejray -at- raycomm -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 4 Apr 2003 05:14:46 -0700 (MST)



Does anyone have any first hand knowledge of the
effectiveness of the "Was this information useful"
forms that are sometimes included at the bottom
of Web pages? Do you get responses? Have you
been able to leverage those responses to improve
your documentation?

Do you have any examples of particularly useful
or effective feedback form, either as a content
provider or a user?

Any help you can offer would be appreciated. Thanks,
Eric


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