TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Hi, Robert...I used to do exactly what you described. I discovered that
making a strong solid case and presenting it the right way is always more
effective than a hint dropped the wrong way. In both cases, it makes just as
much heat...just one produces more light than the other.
That's where good bosses come in. While managers are peers and should be
working toward the betterment of the project, they also like to get points
over their same peers. I guarantee...submit a short, to-the-point analysis
of the situation to your boss, with scope of the problem, the customer
impact, and, important, a solution, and it WILL get past the PM to those who
not only care (sales), but who can do something about it (pick a title that
starts with a C and end ends with O). Granted, the boss may take the credit,
but that's not why ya do it anyway, right?
Otherwise, people will just be running around, maybe for reason, maybe
not....but by the time they all stop running, they'll all be looking at you.
Senior Technical Writer
jposada -at- book -dot- com
Although she lives with seven other men, she's not easy.
------ Magic Mirror
On second thought, you were right and I was wrong.
I've been either a senior individual contributor or a manager or a
consultant for so long that I tend to take my membership in the management
club for granted. In my case, yakking with managers in other departments is
pretty much a peer activity, and peers looking out for one another is
accepted, as are concerns about policy.
My previous advice is dangerous for anyone in a distinctly subordinate role,
and I take it all back.
Purchase RoboHelp X3 in April and receive a $100 mail-in
rebate, plus FREE RoboScreenCapture and WebHelp Merge Module.
Order here: http://www.ehelp.com/techwr-l/
You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.