RE: Blame vs. Responsibility

[Rose -dot- Wilcox -at- pinnaclewest -dot- com]

<<
To clarify one last time for the people who adamantly refuse to understand this
concept:

BLAME:
"The SME didn't give me enough information so I couldn't produce quality work."
subtext: I am not responsible for my work. 

RESPONSIBILITY:
"Yes, I see that is wrong. I will go about fixing that right away. Thank you
for pointing that out."
subtext: While somebody else may be at fault, I am responsible for the docs and
will take care of it. 
>>

I would also add to the writer responsibility, "I have not been getting answers to questions or reviews from the SMEs, even though I have tried everything I can think of <list the many ways tried>.  Can you suggest to me some more ideas about how to improve the process?"

Rose A. Wilcox
CHQ, 17th Floor
Tranz1 QA/Documentation
602-250-2435
Rose -dot- Wilcox -at- PinnacleWest -dot- com

It is not necessary to change. Survival is not mandatory.
--W. Edward Deming, Statistician





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