Re: Thank God for good documentation

Subject: Re: Thank God for good documentation
From: Andrew Plato <gilliankitty -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 25 Apr 2003 22:52:05 -0700 (PDT)

"Martin Page" <mpage -at- csl -dot- co -dot- uk> wrote in message news:195637 -at- techwr-l -dot- -dot- -dot-
> Interesting that the trouble shooting guide was "prepared by his squadron"
> and not part of the document set.
> It's funny how users have a way of evolving parallel document sets when
> original documents aren't useful, e.g. because not task orientated or
> lacking in good trouble-shooting sections.

A prime example of how real-world experience with the subject matter is
overwhelmingly more important than any level of process, method, or design.
When docs don't meet the needs of users, they will ignore them and begin
building their own. And those docs are usually crude, unattractive, and
lacking in every category on an STC evaluation form - yet they are of
immense value to the readers.

Andrew Plato

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