RE: Requesting feedback for a user guide - good or bad idea?

Subject: RE: Requesting feedback for a user guide - good or bad idea?
From: MList -at- chrysalis-its -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 21 May 2003 15:18:57 -0400

I had a special address created (an internal mailing list at
our company) and I put that address just after the inside title
page of each doc, with a request to please yell if you find this
doc to be broken or if you'd like to suggest changes/improvements.

Most of the resulting comments have come from our own field
people (sales, sales-eng, etc.), but a few have come from actual
customers. I still mine the Tech Support correspondence for most
of my improvement ideas, but I did find that when people took the
time to make explicit comments on the documents, they did it
thoughtfully and in some detail ... and occasionally even say
what they liked as well as what they didn't. This is especially
true about beta customers, of course. In general, I guess it
helps that most of our customers are re-packaging/re-selling
our stuff, so they prefer that I get the docs right so that
they don't have to re-work 'em for their own customers.

I even received a kudos message from somebody in the biz AND in the
biz (crypto/security, a tech writer), bless her little heart. :-)

As others have pointed out, the response frequency is very low.
But it's better than nothing, and it cost nothing to implement.
Can't beat that for ROI.


> -----Original Message-----
> From: Yeomans, Claire [mailto:claire -dot- yeomans -at- tso -dot- co -dot- uk]

> I am interested in what people think about requesting
> feedback from readers
> for a user guide.
> My feeling is that I should provide people with an e-mail
> address for any
> comments or suggestions,


Robohelp X3, from eHelp, lets you quickly and easily create
professional Help systems for all your Windows and Web-based
applications, including Net.

Order RoboHelp X3 in May and receive a $100 mail-in rebate, PLUS
free RoboScreenCapture and WebHelp Merge Module.

Order RoboHelp today:

You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.


Previous by Author: RE: Re: What to look for in a technical editor
Next by Author: RE: Responsibility
Previous by Thread: Re: Requesting feedback for a user guide - good or bad idea?
Next by Thread: RE: Requesting feedback for a user guide - good or bad idea?

What this post helpful? Share it with friends and colleagues:

Sponsored Ads