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DaLy wrote:
> Happy (and loyal) employees result in increased
> productivity, which ultimately increases the bottom
> line. What's not to get?
Lots, apparently! Here's an interesting idea:
"It is [condescending to assume] that employees can only function in a
cheerful world, even if their cheer is false. We expect leaders to stand up
and take their punches like adults [...] But leaders have a tendency to
treat everyone below the top, including many of their managers, like members
of a more fragile race, who can be productive only if they are contented.
Now, there is nothing wrong with contented people, if contentment is the
only goal. My research suggests it is possible to acheive quite respectable
productivity with middling commitment and morale."
This is from Chris Argyris, in his paper "Good Communication that Blocks
Learning". He wrote this in 1994. He's a Harvard dude. Not sure if that
increases or decreases credibility.
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