RE: Feedback [LONG]

Subject: RE: Feedback [LONG]
From: "Mark Baker" <mbaker -at- ca -dot- stilo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 15 Jul 2003 10:41:25 -0400

John Posada wrote

> Is it better to include substantial content that's mostly right and mostly
> useful but unreviewed, or is it better to include substantially
> less content
> that is known to be 100% right?


Every piece of information has an associated degree of provenance, either
stated or implied. As readers we attach a greater or lesser degree of trust
to a piece of information based on a wide variety of context clues such as
the author's reputation, the publisher, the medium, the physical quality,

I think that the key thing is not that everything that you print has to be
verified 100%. If that were true, newspapers would be unable to function,
for instance. I think that what you have to do is make sure that the reader
does not attach a higher degree of provenance to the information than it

We do this with internal pre-release sections of our documentation by using
a yellow background and a warning message on sections that have not yet been
verified. (One of the advantages of a modular system is that we can do this
at a very granular level.)

I think as long as you do not mislead the reader, either implicitly or
explicitly, as to the provenance of your information, you should be fine.

Mark Baker
Stilo Corporation
1900 City Park Drive, Suite 504 , Ottawa, Ontario, Canada, K1J 1A3
Phone: 613-745-4242, Fax: 613-745-5560
Email mbaker -at- ca -dot- stilo -dot- com

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Feedback [LONG]: From: John Posada

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