RE: Interesting article

Subject: RE: Interesting article
From: "Gene Kim-Eng" <techpubs -at- genek -dot- com>
To: techwr-l -at- lists -dot- raycomm -dot- com
Date: 08 Aug 2003 20:38:15 GMT

My read of this article was that the "help menus" it was
referring to were the online tech support websites that
many companies' voicemail systems now direct callers to
for assistance, rather than the online help for software
applications. Compared to most of these websites, even
the most rudimentary port of a printed software manual
looks pretty good.

Gene Kim-Eng

------- Original Message -------
Fri, 8 Aug 2003 12:03:14 -0700 Sharon Burton-Hardin?wrote:

Looks like we are not doing as good a job as we want to. And consumers are

complaining. Good ammunition for those of us who need to convince our

clients/boss that it is important the help - and by extension the manual -

need to be useful and not a second thought.

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