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Web site quality (was: Loopy)

Subject: Web site quality (was: Loopy)
From: Jean Hollis Weber <jean -at- jeanweber -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 15 Oct 2003 09:17:39 +1000


Bonnie Granat wrote,

The care that a company takes on its Web site tells me a lot about its overall attitude to quality.

Depends what aspect of the Web site you're using to judge the care that's taken on it. I'm now so accustomed to using Web sites that are put together by people with English as a second language, that I don't judge a site by the language (grammar, punctuation, spelling) on it. From experience I know that some of the best software is produced by people whose English could be better.

I _do_ judge a site on its usability -- whether I can find things easily and quickly, whether I can use my preferred browser (Opera) or have to use IE, and several other criteria. If the Web site fails my usability test, then _that_ makes me wonder about the quality of the company's products, especially if they are software products.

If the language really interferes with my understanding, that's a problem, but usually the real problems with the written bits have to do with organisation of the material, or being too technical or not technical enough, or something else conceptual -- I'd much rather have flawed English that tells me what I want to know than perfect English that doesn't.

Regards, Jean
Jean Hollis Weber
The Technical Editors' Eyrie http://www.jeanweber.com/


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