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Christine Anameier notes: <<My conclusion was *not* that "no measurement of
documents is valid." As I said in my post, measuring customer satisfaction
and/or user reliance on support could give us a valid measurement of
documentation quality. What I *did* suggest in my post was that the easiest
ways to quantify tech writer output--number of words, number of pages, hours
per page--are also the most meaningless.>>
That's for sure. For a longer-winded version of exactly the same statement,
redeemed by some suggestions on how to metricize effectively, see: Hart, G.
2002. Practical, effective metrics must solve problems. DocQment, the
newsletter of STC's Quality SIG. Sept. 2002.
--Geoff Hart, ghart -at- [delete]videotron -dot- ca
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