A data point on offshoring

[Dick Margulis <margulis -at- fiam -dot- net>]

Note: This does not reflect my views or experience with offshore 
customer service reps. However, I have been corresponding on a business 
matter this evening with someone who is, like me, telecommuting today. 
She has been having trouble with her home AOL account. This is a person 
I've never met and who does not know me to be tech writer, so it's just 
a voice in the darkness. Take this for what it's worth. Use it to 
support your argument if you are so moved. I'm just providing the quote:

"I'm going to recooperate [sic] from arguing with AOL most of the day.  
The customer service reps I got were from India... [her ellipsis; 
nothing omitted] probably intelligent but the language barrier is a 
killer.  You ask a question--they answer a different question.  I say I 
don't understand, they talk louder."

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