A data point on offshoring

Subject: A data point on offshoring
From: Dick Margulis <margulis -at- fiam -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 21 Nov 2003 21:41:32 -0500

Note: This does not reflect my views or experience with offshore customer service reps. However, I have been corresponding on a business matter this evening with someone who is, like me, telecommuting today. She has been having trouble with her home AOL account. This is a person I've never met and who does not know me to be tech writer, so it's just a voice in the darkness. Take this for what it's worth. Use it to support your argument if you are so moved. I'm just providing the quote:

"I'm going to recooperate [sic] from arguing with AOL most of the day. The customer service reps I got were from India... [her ellipsis; nothing omitted] probably intelligent but the language barrier is a killer. You ask a question--they answer a different question. I say I don't understand, they talk louder."

[This E-mail scanned for viruses at mail.fiam.net]



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