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Subject:A data point on offshoring From:Dick Margulis <margulis -at- fiam -dot- net> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Fri, 21 Nov 2003 21:41:32 -0500
Note: This does not reflect my views or experience with offshore
customer service reps. However, I have been corresponding on a business
matter this evening with someone who is, like me, telecommuting today.
She has been having trouble with her home AOL account. This is a person
I've never met and who does not know me to be tech writer, so it's just
a voice in the darkness. Take this for what it's worth. Use it to
support your argument if you are so moved. I'm just providing the quote:
"I'm going to recooperate [sic] from arguing with AOL most of the day.
The customer service reps I got were from India... [her ellipsis;
nothing omitted] probably intelligent but the language barrier is a
killer. You ask a question--they answer a different question. I say I
don't understand, they talk louder."
[This E-mail scanned for viruses at mail.fiam.net]
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