Re: A data point on offshoring

Subject: Re: A data point on offshoring
From: "Paul Strasser" <paul -dot- strasser -at- windsor-tech -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 24 Nov 2003 09:23:43 -0700

Rick Bishop wrote:

<<<No doubt there are many such. I just bought a $3k Dell
and the monitor appeared to be DOA. 1st call was to
helpdesk with strange accent. I asked what time it was
there. The reply made me ask "Phillipines?" Yes, it was
Manila. After 25 min, they broke the connection. My 2nd
try found someone in India that didn't understand my
problem either. >>>

My Dell Customer Service calls last week went to Panama. At least, that's
where the second person said she was. The first call was answered by
someone with what I thought was more of an Eastern European accent. There
was some difficulty in the customer/company communication paradigm, but the
problems were resolved.

What's interesting is that I read an article over the weekend that Dell is
returning a lot of these jobs back to the U.S. because they just weren't
working out.

Paul Strasser
Windsor Technologies, Inc.
2569 Park Lane, Suite 200
Lafayette, Colorado 80026
Phone: 303-926-1982
FAX: 303-926-1510
E-mail: paul -dot- strasser -at- windsor-tech -dot- com



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Re: A data point on offshoring: From: Rick Bishop

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