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> As to the actual customer satisfaction issue, you probably wouldn't
> want
> to include it with the gift--you'd probably get biased results.
> Still, I think a 3 to 5 question survey is a great idea, and it shows
> that you're interested in providing good service. If you have a
> company set up, or
> if you have other partners, I would have somebody else send it. The
> client is likelier to be more honest that way. Cheers. DB.
>
You may want to send something with your name and contact info on it.
Pen, penlight, or notepad will suffice.
Ed Wurster
http://www.eWurster.com/blog/
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