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Subject:Re: Customer Satisfaction From:Pat Anderson <panders -at- alias -dot- com> To:"Bonnie Granat" <bgranat -at- granatedit -dot- com> Date:Thu, 08 Jan 2004 10:24:07 -0500
At 04:08 PM 1/7/2004 , Bonnie Granat wrote:
>
>Would it be a good idea for a freelancer to conduct follow-up with
>customers on their satisfaction with the services they received? If
>so, would a quick, three-question survey in e-mail be sufficient? Any
>thoughts?
>
>Bonnie Granat
>www.granatedit.com
>
>
I think you'll get better, more useful results by doing a phone interview.
Surveys frequently get ignored, and are best at producing binary data answers
(yes/no). They don't deal well with open-ended questions that may require more
follow-up questions.
...pat.
Pat Anderson
StudioTools Documentation Manager
Alias
panders -at- alias -dot- com
