Re: can you recommend a search tool we could attach to our html documentation?

Subject: Re: can you recommend a search tool we could attach to our html documentation?
From: lksloan -at- informationuniverse -dot- com
To: techwr-l -at- lists -dot- raycomm -dot- com
Date: Fri, 9 Jan 2004 09:57:58 -0700

I can think of a couple possibilities here you might want to consider for
better access than a full-text search.
1. Meta data descriptive tags in the web pages for selective in-context
search or
2. An online subjet index to the documentation.

Hope this helps. Please contact me if you have any questions on these.

Linda Sloan
Information Universe
Lksloan -at- informationuniverse -dot- com

> We have extensive html documentation for our router product, which is
> provided on CD. We use Dreamweave to produce the docs. Currently there is no
> way to search it for a word or phrase. This results in increased calls to
> our help desk because people who are new to the product don't know how to
> find options in the router web. They can't search the documentation to find
> the location of the feature or option they're looking for! I think this is a
> great flaw in our docs.
> Can anyone recommend a good search tool that we could add to our html docs
> to enable customers to find the information for themselves? I found nothing
> on this in the archives, unfortunately.
> elizabeth
> Elizabeth OShea
> Documentation
> --------------------
> Virtual Access Ltd.
> Unit 18, Trinity Enterprise Centre
> Pearse Street
> Dublin 2
> Ireland
> Tel: +353 1 604 1816
> Fax: +353 1 670 5380

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