Re: Really Annoying Help (WAS Saying "RTFM" out loud (was Everyday [was: Style question: "war d ial" ...

Subject: Re: Really Annoying Help (WAS Saying "RTFM" out loud (was Everyday [was: Style question: "war d ial" ...
From: "Steve Arrants" <steve -at- compbear -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 6 Feb 2004 15:51:21 -0500

Steven Brown writes:
>
> >
> > I've been theorizing for some time now that many
> > people don't use online help because they simply don't
> > know it exists or how to access it. There are other
> > reasons, too (such as shallow content, poorly
> > organized content, etc.


I just recently (december 2003) finished the FIRST print and online docs for
a product that had been out to users for a little over a year. (I thought
this was unusual, but it wasn't--the product is for a very small market
segment, small health centers.)
They'd had no print or online documentation, just a few days of training and
an 800 number to support. I had to request that both support and training
let the users know that documentation was now available. Now that I'm gone,
the docs are out of date, but...


steve arrants





References:
Re: Saying "RTFM" out loud (was Everyday [was: Style question: "war d ial" ...: From: Steven Brown
Re: Really Annoying Help (WAS Saying "RTFM" out loud (was Everyday [was: Style question: "war d ial" ...: From: lyndsey . amott

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