Re: Information Mapping vs. Usability Testing of Documentation

Subject: Re: Information Mapping vs. Usability Testing of Documentation
From: "HSC Italian" <twins398 -at- hotmail -dot- com>
To: techwr-l -at- lists -dot- raycomm -dot- com
Date: Fri, 05 Mar 2004 17:58:09 -0600

I want to thank everyone for the feedback I received from my original posting. The feedback has been invaluable.

I am a usability geek and know little about information mapping (IM); however, it seemed that the overall theme from the feedback I received was that IM and usability do not necessarily go hand in hand. I have endless books on documentation usability. I have incorporated usability as part of the process before a document is released. IM is not mentioned in any of my usability books. Just based on what I learned about IM on the Web, usability and IM seem like two different animals. Would those of you who have had experiene with one or the other, or both agree?

TIA,

Heidi

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