Re: Knowledge of subject matter

Subject: Re: Knowledge of subject matter
From: eric -dot- dunn -at- ca -dot- transport -dot- bombardier -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 24 Mar 2004 16:22:49 -0500


> And who will pay the costs or additional technical support
> and lack of
> repeat business when you don't document for the end user?

Nice sentiment, but it's who pays the techwriter immediately that's of
more concern.

Now, if the company policy is such that the techwriter sees doom in the
future, well they should work towards changing their "customer's" view to
match the end user's view.

To do it any other way means the techwriter is jeopardising their
short-term viability. If the writer is cut in the short-term does it
really matter who pays for the support costs down the road?

Eric L. Dunn
Senior Technical Writer

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