Documents and Customers

Subject: Documents and Customers
From: "Anachie Shakespear" <omath -at- lycos -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 30 Mar 2004 17:55:22 -0500


I'm not sure how to go about this, so here goes...

I asked the head of customer service how he records bugs/questions/complaints against the documentation, and he scratched his head. He asked me to compose a list of questions that he can ask his customer service reps...trouble is, I'm not sure what to ask...Any hints?

So far I have:

How do your reps know which version of the document the customer is reviewing?

How do your reps record what section of the document the customer inquired about?


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