websites: software creating questions and answers

Subject: websites: software creating questions and answers
From: "W words" <wongword -at- ozemail -dot- com -dot- au>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 31 Mar 2004 21:49:42 +1000



A few people I know are talking about software from Rightnow which adds a
question and answer capacity onto a website. It's being sold as an answer to
the problem of huge numbers of phone calls to call centres.

Commonly asked questions are noted and answers are built up from content and
questions. I imagine some kind of artificial intelligence is used in what
must be fairly sophisticated programming.

Has anyone any experience with this?
Does it really do what it claims?
Is this really a useful form of communications where users get an answer to
a fact but may not get all the facts they need as they would if they
read/accidentally glanced at surrounding text?

Regards
Irene Wong



^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

ROBOHELP X5 - ALL NEW VERSION. Now with Word 2003 support, Content
Management, Multi-Author support, PDF and XML support and much more!

Now is the best time to buy - special end of month promos, including:
$100 mail-in rebate; Free online orientation on content management
functionality; Huge savings on support and future product releases;
PLUS Great discounts on RoboHelp training. OFFER EXPIRES March 31!
Call 1-800-358-9370 or visit: http://www.ehelp.com/techwr-l

---
You are currently subscribed to techwr-l as:
archiver -at- techwr-l -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit
http://www.raycomm.com/techwhirl/ for more resources and info.



Follow-Ups:

Previous by Author: RE: Keyboard AND Mouse Instructions <opinions>
Next by Author: Book Recommendation (Was RE: Documentation Architect vs. Technical Expert !)
Previous by Thread: Re: Voice-to-text Software
Next by Thread: Re: websites: software creating questions and answers


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads