Don't say what you CANNOT do in documents

Subject: Don't say what you CANNOT do in documents
From: "John Posada" <JPosada -at- isogon -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 20 Apr 2004 10:23:01 -0400


Hi, guys...I'm having a discussion with a product manager. I have a
Note: that says:

"Note: You cannot build complex queries with multiple criteria since
there is no way to store a criteria while you add another. To create a
query using more than one criteria, you must first create an activity
(see page 23)."

Assuming you know what the terms mean, what are the feelings about
putting something you cannot do in a document. The PM says it gives the
wrong impression. I say it doesn't give an impression one way or
another...it is just an instruction.

BTW..saying to change the functionality is not up for discussion.

John Posada
Senior Technical Writer
Isogon Corporation
http://www.isogon.com
"Realizing Your Business Goals
Through Software Asset Management"


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