Re: Documenting installers?

Subject: Re: Documenting installers?
From: "Bonnie Granat" <bgranat -at- granatedit -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 20 May 2004 12:45:33 -0400

Brian Jennings wrote:
> <<So your installation instructions can be as follows:
> 1. Things you need to know or do before installing
> 2. Options to think about before you run the installer.
> 3. Put away the manual and run the installer.>>
> In principle I completely agree. However, in my case I am
> an
> install of a product that can be networked and while this scenerio
> works
> perfectly for that, it does not work as well for the network
> installation.
> Still, even on the network install I only need to include
> instructions on
> parts of the process but it seems that once I comment on any part of
> the
> install process the user then gets antsy and insecure if other parts
> are not
> documented. Maybe it's a matter of trust. If I must provide external
> documentation on any part of the install, then the user must wonder
> about
> the rest. I.e. if they can't trust what they see on the screen for
> everything they need to know in one section of the install, how can
> they
> trust the rest. It seems an assurance issue more than anything.

If you use numbered procedures, you can say something like the
following (adapted to your purposes, of course):

5. Click Configure Blipple. Follow the instructions for configuring
the blipple that appear on each screen. When prompted, click Finish
and go to Step 6.

Bonnie Granat


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RE: Documenting installers?: From: Brian Jennings

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