Possible Memory Problem? Please help identify!

Subject: Possible Memory Problem? Please help identify!
From: "Parcell, Michelle" <Michelle_Parcell -at- G1 -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 4 Jun 2004 10:42:30 -0400


A coworker and I are having a problem that seems to be related to
memory, but we're not sure. For example, when I launch Acrobat 6.0 more
than a few times, it stops working. An open session will continue
working, but if I close Acrobat, I can't relaunch it. I have to reboot
to be able to launch it again. This happens several times a day and is
extremely frustrating since it takes quite a while to reboot. We have
problems with other applications as well: Outlook, WebEx, NetMeeting,
and others. We are both telecommuters using cable modem and VPN software
to access our networks. Our Ops folks think this is an Acrobat issue and
have asked us to un-/re-install, but that didn't help (not
surprisingly). They think because of our situation (both telecommuting)
there is a connection there and that it's not related to memory. FWIW,
we're both on Windows 2000.

Does anyone have any insight as to what else could be causing this, or
has anyone had similar experiences? We'd be very grateful for any
suggestions. Please respond to me personally (as well as the list, if
you like) because I'm on digest and would love to try to fix this
situation today.

Thanks so much!

Michelle Parcell
Senior Technical Writer
Group 1 Software
(623) 478-1693
Fax: (815) 425-7139

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