RE: Possible Memory Problem? Please help identify!

Subject: RE: Possible Memory Problem? Please help identify!
From: "David Spreadbury" <David -dot- Spreadbury -at- afc -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 4 Jun 2004 07:54:02 -0700

You might want to look at a possible memory leak issue with Acrobat 6. I know FrameMaker, another Adobe product, does have a memory leak and the same problems periodically appear. If you IT folks are able to, they might look at this. Then you would be wise to try and log the issue with Adobe. No guarantees that Adobe will fix it, but if it isn't logged as a problem, they won't.

If it is a memory leak, they only fix is to reboot, thus wiping memory completely.

-----Original Message-----
From: bounce-techwr-l-149767 -at- lists -dot- raycomm -dot- com
[mailto:bounce-techwr-l-149767 -at- lists -dot- raycomm -dot- com]On Behalf Of Parcell,
Sent: Friday, June 04, 2004 9:43 AM
Cc: Betler, Maura
Subject: Possible Memory Problem? Please help identify!

A coworker and I are having a problem that seems to be related to
memory, but we're not sure. For example, when I launch Acrobat 6.0 more
than a few times, it stops working. An open session will continue
working, but if I close Acrobat, I can't relaunch it. I have to reboot
to be able to launch it again. This happens several times a day and is
extremely frustrating since it takes quite a while to reboot. We have
problems with other applications as well: Outlook, WebEx, NetMeeting,
and others. We are both telecommuters using cable modem and VPN software
to access our networks. Our Ops folks think this is an Acrobat issue and
have asked us to un-/re-install, but that didn't help (not
surprisingly). They think because of our situation (both telecommuting)
there is a connection there and that it's not related to memory. FWIW,
we're both on Windows 2000.

Does anyone have any insight as to what else could be causing this, or
has anyone had similar experiences? We'd be very grateful for any
suggestions. Please respond to me personally (as well as the list, if
you like) because I'm on digest and would love to try to fix this
situation today.

Thanks so much!

Michelle Parcell
Senior Technical Writer
Group 1 Software
(623) 478-1693
Fax: (815) 425-7139

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