Re: upload/download terminology
I'm trying to write some user documentation about uploading/downloading<snip>
data from an application server to a handheld computer.
In a small sampling of usability testing, the users were confused as to
upload/download and tended to think of those terms in geographical views.
One user used "upload" when the data was sent to the office north of the
application server (up is north on a map). Another user used "upload" to
send data to an office south of the application server, but since that
office was on a hill, they were going "up." Crazy - huh? We have decided
to NOT use upload/download because of the confusion.
This shouldn't be that hard!!!! Has anyone else had this type of user
terminology problem and how did you solve it?
Sometimes when you have terminology that works and is generally accepted, gently educating users can be a solution. Is there an easy way to make it clear that "upload" means sending from the device to anywhere and vice versa?
If not, then maybe not limiting to one-word commands is a solution. For example, a cascading menu where the top-level command is Transfer and two sub-menus might be To Server and From Server (or To Device and From Device). You could even do To Server (Upload) and From Server (Download).
User Assistance & Experience Engineer
twriter "at" sonic "dot" net www.writeforyou.com
"I see in your eyes the same fear that would take the heart of me.
The day may come when the courage of Men fail, when we forsake our
friends and break all bonds of fellowship. But it is not this day!
This day, we fight!"
"All you have to decide is what to do with the time that is given you."
SEE THE ALL NEW ROBOHELP X5 IN ACTION: RoboHelp X5 is a giant leap forward
in Help authoring technology, featuring Word 2003 support, Content Management, Multi-Author support, PDF and XML support and much more! http://www.macromedia.com/go/techwrldemo
From a single set of Word documents, create online Help and printeddocumentation with ComponentOne Doc-To-Help 7 Professional, a new yearly
subscription service offering free updates and upgrades, support, and more.
You are currently subscribed to techwr-l as:
archiver -at- techwr-l -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit
http://www.raycomm.com/techwhirl/ for more resources and info.
Previous by Author:
Re: how many people can see this message?
Next by Author: Re: upload/download terminology
Previous by Thread: Re: upload/download terminology
Next by Thread: re: upload/download terminology
Search our Technical Writing Archives & Magazine