Re: Your TECHWR-L message
Paul Carr asked about "Capabilities and Limitations" guides.
We used to call them "Concepts and Characteristics" guides, becuase we could
never get the word "limitations" beyond Marketing. In general, they fell out
of favor with the dominance of task-oriented documentation, but I think
they've just metamorphosed into white papers, extended product briefs, and
As to what goes into them, I would suggest a general overview of the product
from a user's standpoint, focusing on what users can do with the product
(essentially features and benefits, but with less of a marketing spin than
you'd find in a product brief), then a very high-level description of how it
works (no nuts-and-bolts), then the specifications expressed in a way
appropriate to your audience. This might be a list or table. In this way,
you are actually stressing the capabilities of the product and describing
its restrictions without actually calling them limitations.
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