RE: How do you read a User Manual

Subject: RE: How do you read a User Manual
From: "John Posada" <JPosada -at- isogon -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 15 Jun 2004 17:30:36 -0400


Hi, guys...I'm having a discussion with someone at my company, and
unfortunately, he's several layers above me in the company pecking
order, so I have to be careful how I approach this with him.

In a nutshell, he's telling me that users will approach a User's Manual
and read it like a novel...they start from the from and read it page
after page.

My position is that readers enter the book at any place that contains
the content to address their issue at hand.

The impact to this is that he feels information should be organized so
that as you get further in the book, you can assume the person already
knows whatever it is about the application that got them to that point
and never have to address it again, even in passing.

I'm taking the position that anywhere in the book, they need to know
something about what got them there, either in description or through
sufficient cross-referencing (which he also dislikes).

Opinions?

John Posada
Senior Technical Writer
Isogon Corporation
http://www.isogon.com
"Realizing Your Business Goals
Through Software Asset Management"


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