RE: How do you read a User Manual

Subject: RE: How do you read a User Manual
From: bcliver -at- manu -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 15 Jun 2004 17:41:13 -0400


>My position is that readers enter the book at any place that contains
>the content to address their issue at hand.

You're right. I don't have studies to back up my assertion, but users
read manuals about as much as they read dictionaries. That's why index,
TOC, search, and cross-references are an important part of our craft.

Barry Cliver
Lead Technical Writer


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