Re: Reference Data and Online Help

Subject: Re: Reference Data and Online Help
From: "Bonnie Granat" <bgranat -at- granatedit -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 23 Jun 2004 06:45:23 -0400

Steven Oppenheimer wrote:
> But, getting to my question -- I was so busy, trying to explain to the
> documentation manager why it was essential to include the
> descriptions of
> the technical parameters, it never occurred to me to ask him: Just
> where
> does it say, only procedural material can go into online help, but
> never
> reference material?
> So, I failed to ask the manager, but I can ask all of you now: Does
> anyone
> know of some study, or textbook, or something that passes for a
> source of
> authority in the field of technical documentation, which states that
> online
> help should only have procedural material, but not reference
> material? I'd
> sure like to know how that manager might have become so fixated on
> that
> idea. Any leads or hints would be appreciated.

The online help design and content have to be tailored to the needs of
the people who will be using the program. There is no "rule" except

Bonnie Granat


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Reference Data and Online Help: From: Steven Oppenheimer

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