Subject: Instructions
From: Michele Davis <michele -at- krautgrrl -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 30 Jun 2004 09:58:03 -0500

I can't help myself. This is so indicative of the users I write for, it isn't even funny.

This user calls every week with the same problem. So support pilot fish sends her a simple, four-step set of instructions for dealing with that problem. Two days later, she calls anyway. Did you read the instructions I sent? fish asks. "No, it's easier to call you," she says. So fish pulls out his own copy of the instructions and reads them to her. "Wow, that was easy," user says. "See, I knew it would be much easier if I called you!"


"Writing is easy; all you do is sit staring at a blank sheet of paper until the drops of blood form on your forehead." G. Fowler


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