TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
I can't help myself. This is so indicative of the users I write for, it
isn't even funny.
This user calls every week with the same problem. So support pilot fish
sends her a simple, four-step set of instructions for dealing with that
problem. Two days later, she calls anyway. Did you read the instructions
I sent? fish asks. "No, it's easier to call you," she says. So fish
pulls out his own copy of the instructions and reads them to her. "Wow,
that was easy," user says. "See, I knew it would be much easier if I
"Writing is easy; all you do is sit staring at a blank sheet of paper
until the drops of blood form on your forehead." G. Fowler
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