Re: Time estimate for writing manual

[John Posada <jposada01 -at- yahoo -dot- com>]

> Was there a better way to handle it? I thought of posting my
> question
> before I made the comment, but that was yesterday and I concluded
> that
> I'd just see what you all would say after the deed was done.


Bonnie...experience from 18 years of sales:

After this statement: "> These estimates seem reasonable to me..",
all the customer sees or hears afterwards is
"bzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz."

Go back to them later with a request for more money or time and
they'll say "WHY!? You said our estimate was reasonable!"

Besides...HOW could it seem reasonable to you? You know nothing about
the application you are writing about....you haven't used it, right?
No scope has been written, has it?

=====
John Posada
Senior Technical Writer


		
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